The Benefits Advisory Council will keep in touch with your employees and your Human Resources Department  through a number of different channels.  We will always have the call center staffed 24/7 to answer questions and make changes or to schedule appointments with carriers, enrollers or field brokers.  We will have employee chat services available for employees and your Human Resources Department .  Our carriers will also offer employees access to service and claims departments.  We will provide your Human Resources Department with an electronic or paper service manual—if desired—for all products offered in the Voluntary Benefits Program.